How To Deliver Bad News To Top Management
The Miami Florida condominium collapse that occurred in July 2021 killed more than 150 people. Less than three months before the building's collapse, the condominium president wrote a letter stating the damage in the building had "gotten significantly worse" since it was identified in a 2018 inspection report. The engineer's report sounded an alarm about the building's degradation. The individual who developed the report later carried out a much more detailed survey of the property, which found further evidence that the structural damage was accelerating at an alarming rate.
Perhaps the tragedy could have been averted if the news about the problems had been delivered to the proper sources in a fact-based and convincing way that provided decision makers with the potential risks associated with a do-nothing strategy and a plan of action. Although repairs would have been costly, consider lives that could have been saved by taking corrective action.
While there is no intent in this article to cast aspersions or place blame on any individuals involved in the Miami tragedy, there are numerous lessons for facility management leaders about delivering bad news to senior management that can be learned from the experience. This terrible disaster triggers a nagging memory of a topic facility managers seem reluctant to address. The subject is how to turn the delivery of bad news to top management into a more constructive narrative.
Continue reading at fnPrime.
| More New Content For You: |
