The recent pandemic is challenging the real estate industry to innovate and adapt to the “new normal.” Low-occupancy, new social distancing guidelines, and occupants returning with higher safety expectations, are just some of the challenges facing building owners, investors, and service providers.

In this session, Susheel Koul, JLL’s International Director for Integrated Facilities Management, shares how the company is: Achieving more sustainable operations. Encouraging employees to return to the workplace. Coming up with innovative ways of working, including personalizing occupant experiences.

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